Delivery & Returns
All items are sent 1st Class Recorded by Royal Mail unless otherwise stated. If you would like us to send you your tracking number so that you may trace your order online please e-mail firstname.lastname@example.org . UK only.
Items are shipped from London.
Standard Delivery UK: £4.00
International Standard Royal Mail : £15.00
International Courier: £20.00
We are proud to be able to ship all products worldwide.
When placing an order, there will be an option at checkout to add a gift message which is free of charge. All items purchased at full price will be sent beautifully presented in our signature silver gift box with an elegant silk ribbon.
We hope that you will be utterly delighted with your purchase. If, for any reason you would like to return or exchange your order, you are entitled to do so as long as it complies with the terms stated below.
We do not accept refunds or returns on sale or discounted items.
Please post returns back to:
Pom Lampson Returns,
7 Fernshaw Road,
You can return any item within 21 days of receipt for a full refund. Alternatively, you can exchange it for a different size or colour. Items must be returned in the condition they were bought, unworn, with tags attached.
For all enquiries or if you are unsure of anything either send us an e-mail email@example.com or call the office on 0207 376 5336 to speak to a member of our team.
Terms and conditions
1. You may cancel your contract with us for the goods you order at any time up to the end of the twenty-first day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
2. If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
3. Once we have received the return, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We do not accept refunds or returns on sale or discounted items.